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BAGSRESORT LUGGAGE STORAGE SERVICE TERMS AND CONDITIONS

1. DEFINITIONS

Meaning of the terms used in this agreement:

Luggage storage facility: the business establishment responsible for storing and safeguarding luggage at the customer's request and under a service agreement.

Storage facility staff: the employees of the luggage storage facility who assist customers and provide the services contracted by the customer.

Customer: the person who contracts the luggage storage facility to store and safeguard their luggage for a pre-agreed period of time.

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2. REVIEW AND ACCEPTANCE OF THE TERMS AND CONDITIONS

The customer contracts the luggage storage service from Mr Rutilio Adolfo Martini Trigo, owner of the luggage storage facility trading as Bagsresort and of the website www.bagsresortmadrid.com , where these terms and conditions are published. They are also displayed at the storage facility premises (Calle Amparo 11, 28012, Madrid). 

By paying for the luggage storage service, the Customer accepts these service agreement terms and conditions. The payment receipt, which records the Customer's personal details (first and last names, identity document number and telephone number) voluntarily provided by the Customer, and of which the Customer receives a copy, serves as evidence that the Customer has read and accepted these terms and conditions on their own behalf and on behalf of their companions, whether or not they have signed them. 

These terms and conditions apply generally. Any changes must be approved in writing and signed by management. In the event of any confusion or misunderstanding between storage facility staff and customers, these terms and conditions shall prevail. 

3. SERVICE DESCRIPTION

The luggage storage service consists of storing the Customer's luggage at the storage facility for the period requested by the Customer, for a minimum of 1 hour and a maximum of 30 consecutive days, as stated on the payment receipt or service agreement. 

The Customer must provide a valid, authentic and legally recognized form of identification to enter into a luggage storage service agreement and receive the service. These details will be recorded on the payment receipt or service agreement as a security measure for the receipt and release of luggage. For luggage stored overnight for one or more days, a photocopy of the identity document will be required.

The luggage storage facility safeguards luggage by storing it in lockers with combination locks, which you can set privately. This helps prevent mix-ups with other customers' luggage and attempts to take your luggage without authorization. 

For added security, the Customer must present the payment receipt or service agreement bearing their details before entering the locker combination to retrieve their luggage. No one else may collect the luggage on the Customer's behalf, even if they have the receipt or service agreement. Only the agreement holder may collect the luggage by presenting the receipt or service agreement bearing their details. 

If the Customer has exceeded the contracted storage period when collecting their luggage, they must pay the outstanding balance before collecting it.

4. LUGGAGE ACCEPTED FOR STORAGE

When handing over luggage, the Customer assumes responsibility for ownership of the luggage and its contents, as well as their origin and legality. 

Only luggage in good condition, with no openings through which items could fall out, and that fits in the lockers will be accepted. Oversized luggage that does not fit in the lockers will be stored in a locked, secure room away from the lockers, sealed with a tag containing a copy of the payment receipt or service agreement bearing the Customer's details, providing similar security for the luggage.

Bagsresort luggage storage staff may, at their discretion and based on technical criteria and experience, refuse to store any item of luggage.

5. LUGGAGE NOT ACCEPTED FOR STORAGE

Luggage containing hazardous, toxic or flammable materials, items that cause unpleasant odours or any nuisance to storage facility staff or other customers, or anything that could damage the facility will not be accepted.

Luggage that is in poor condition, dented, broken or has openings may be refused. 

6. STORAGE FACILITY OPENING HOURS

The facility is open to the public Monday to Friday from 11:00 a.m. to 8:00 p.m. and Sartuday and Sunday, 11:00 a.m. to 6:00 p.m., except on special public holidays. Please check the website www.bagsresortmadrid.com and Bagsresort's social media for opening hours on those days. 

7. STORAGE FACILITY STAFF

Luggage will always be received and stored by Bagsresort staff.

Staff are required to comply with and enforce these terms and conditions. Staff may collect your details, charge for services offered by the facility and requested by you, and carry out any other activities required to provide the services offered by the luggage storage facility and contracted by you and/or other customers.

8. ACCESS TO THE LUGGAGE STORAGE FACILITY AND RIGHT OF ADMISSION

You can contact the luggage storage facility and access its services through the website www.bagsresortmadrid.com, social media, email, by telephone (+34 918324787) or in person at its premises (Calle Amparo 11, 28012, Madrid).

Bagsresort luggage storage facility welcomes all visitors without discrimination. However, it reserves the right to refuse entry to anyone who is intoxicated or under the influence of drugs; behaves disrespectfully, threateningly, aggressively, violently or discriminatorily towards facility staff, customers or anyone else on the premises; or may be fleeing the Police or any other law enforcement agency.

Law enforcement, executive or judicial authorities, as well as members of the State security forces, will be given priority access to the facility.

9. LUGGAGE STORAGE FEES 

Fees for storing and safeguarding luggage are set by Bagsresort management. They are clearly displayed to the public on the website, in promotional materials and at the premises. Customers will be informed of the fees before entering into an agreement and paying for the services.

Luggage storage fees depend on the locker size and duration of use.

10. UNCLAIMED LUGGAGE

If the Customer has not collected their luggage within 7 calendar days of the end of the contracted storage period, Bagsresort staff may inspect the luggage and its contents and must notify the authorities and State security forces of any potentially hazardous or illegal items. If the Customer has still not collected their luggage within 15 calendar days of the end of the contracted storage period, Bagsresort luggage storage facility may sell or destroy the luggage and its contents, and the Customer will forfeit any right to make a claim.

11. REQUESTING STORED LUGGAGE REMOTELY

The Customer is responsible for all shipping costs for stored luggage requested remotely.

Bagsresort will ship luggage requested remotely by the Customer only within the maximum collection period (15 calendar days), and only after receiving a signed written request from the Customer, a copy of the identity document provided under the service agreement, and a payment receipt or paid invoice for the shipping costs.

12. LIABILITY AND INSURANCE

The luggage storage facility has public liability insurance providing compensation of €200 for the contents of each small locker and €400 for the contents of each large locker in the event of theft, fire or flooding.

As luggage is kept secure and stationary inside the lockers, Bagsresort luggage storage facility is NOT liable for damage to or deterioration of luggage contents, whether perishable items such as food, drinks, medication, flowers, plants or live animals, or non-perishable items such as clothing, footwear, glasses, electrical or electronic items, or personal hygiene products. 

13. JURISDICTION

The parties, Bagsresort Luggage Storage and the Customer, expressly agree that any dispute or controversy arising from the interpretation of these Terms and Conditions shall be subject to the jurisdiction of the courts of Madrid, Spain.